FREQUENTLY ASKED QUESTIONS
Q1. How does SignedWorks work?
A: At SignedWorks, we regularly release artworks featuring leading and latest displays on our website, feature transparent prices and are available for immediate purchases.
Q2. What payment mode can I use?
A: To buy our artwork, simply add it to your cart, add in your details, and check out with your credit card, etc. Please note: Shipping costs for every purchase are excluded from the total amount.
Q3. How do I know the artworks are original?
A: We prioritise artists from diverse backgrounds, identities and perspectives.
Authenticity certificate and provenance are checked for each artwork before the sale but we still request the buyer to do a check on their end post purchase.
Q4: Can I request an artist or artwork?
A: Yes. Please reach out to hello@signedworks.in to share your artwork or artist request.
Q5: How can a gallery partner with SignedWorks?
A: Simply by emailing us at hello@signedworks.in.
Q6: I’m an artist. How can I get in touch with you to have my artwork put up on your website?
A: If you feel your creation resonated with us and would love to display it on our website for our audience to view and purchase, please reach out to us at hello@signedwork.in. Please visit the Sell Your Art page for more details
Q7: What’s the return policy?
A: All artworks are exclusive, unique and delicate, due to the amount of time spent on a single work. Because of this, SignedWorks does not allow returns. Hence, the team meticulously goes beyond providing you with information regarding the art and the artists so you to make informed decisions before purchasing.
There may be times when you have received damaged artwork. In such cases, we will ensure a resolution keeping in mind your interests.
We will always be available for your concerns and queries. If you wish to get more information, always reach out to us at hello@signedworks.in.
Q8: Is there a cancellation policy?
A: NO cancellation policy. If there is any delay in delivery on behalf of the artist, the artist should immediately notify SignedWorks with a reason and expected delivery date and time. Once notified, SignedWorks will get in touch with the concerned buyer and/or refund concerning such sale of the artwork and/or cancel the order.
Q9. Will I get insurance on the artwork that I purchase?
A: We do standard transit insurance while shipping and you can get the insurance done once you receive the product.
Q10. Shipping, delivery time and costs?
A: Shipping charges will be applicable, both nationally and internationally. For international orders, custom shipping charges will also be applicable. The delivery time for Indian deliveries is 7 to 14 days, while international orders will be delivered in 14 to 21 days.
Q11. How can I track my order?
A: Timely emails will be shared by the team once the artwork is packaged along with a tracking ID once it is shipped.
Q12. What’s the process after I purchase the artwork?
A: Once the payment is processed, our team will confirm the sale with the artist and get the artwork ready for shipping. Please ensure you have mentioned the correct address at the time of purchase and get in touch at hello@sigendworks.in if not.
Q13: Taxes?
A: All paintings are inclusive of 12% GST
Q14: Which currency do you accept?
A: We accept payments in INR only.
Q15: I have received my order, now what?
A: Once you’ve received your artwork and are satisfied with its arrival, the authenticity certificate and courier condition, you need to confirm the receipt of your order to us. We would love to hear your feedback at this point – both on the artwork, as well as on the SignedWorks experience. Please also try to send us pictures of your art in its new home! You can email us at hello@signedworks.in.